Privacy Policy

Welcome to Rytok Ghana ("Rytok", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website located at rytok.com (collectively, the "Platform").

By using Rytok, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

a) Information You Provide:

• Account registration details (name, email address, phone number)
• Profile information (profile photo, location/region in Ghana)
• Listing information (photos, descriptions, prices of items you post)
• Messages and communications with other users through our chat feature
• Payment and transaction information (where applicable)
• Support requests and feedback you submit to us

b) Information Collected Automatically:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of visits)
• Location data (general region/city, if you grant permission)
• Usage data (features used, listings viewed, search queries)
• Cookie and tracking data (see Cookies section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account on Rytok
• To display and manage your listings on the marketplace
• To facilitate communication between buyers and sellers
• To provide, operate, and improve our Platform and services
• To personalize your experience and show relevant listings
• To send you transactional notifications (listing updates, messages, etc.)
• To send promotional communications (you may opt out at any time)
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations under Ghanaian law
• To analyze usage trends and improve Platform performance

3. Sharing Your Information

We may share your information in the following circumstances:

• With Other Users: Your public profile, listings, and general location are visible to other Rytok users as part of the marketplace functionality.
• With Service Providers: We share information with trusted third-party vendors who assist us in operating the Platform (e.g., cloud hosting, image storage, analytics, push notifications).
• For Legal Compliance: We may disclose your information if required by law or in response to valid legal requests from authorities in Ghana.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure storage of passwords using industry-standard hashing
• Regular security assessments and monitoring
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request that we delete your account and personal data, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Platform to function correctly (e.g., keeping you logged in).
• Analytics Cookies: Help us understand how users interact with the Platform (e.g., Google Analytics).
• Preference Cookies: Remember your settings such as theme and language preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

7. Children's Privacy

Rytok Ghana is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@rytok.com.

8. Third-Party Services

Our Platform may integrate third-party services including:

• Google Analytics – for usage analytics
• ImageKit – for image storage and delivery
• Firebase / Push Notification Services – for app notifications
• Payment Processors – for any paid features or boosts

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before using them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of Rytok after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: